Air Direct is a Perth based business, located in Malaga in the northern suburbs. Currently we offer cost effective delivery to all areas in Perth and can offer delivery at competitive rates through our logistics partners. Use the Ask A Question form on the product page or contact us to get a quote for delivery outside of the Perth metro or to country areas.

Sorry, but at this time we are not offering Local Pickup primarily because our warehouse is setup for trade customers only.

The driver will contact you (if you provided a mobile phone number) advising they will have to move on, and we will attempt delivery on the next available day that suits you.

If there are any delays or other problems at all with your order - whether it’s at our end or the manufacturer’s - we’ll get in touch with you as soon as possible.

If you need to change your delivery date or address, please contact our customer service team on 08 9203 2000 at least 48 hours before the scheduled delivery date.

You can get a quote by adding the items to your order. Below the product description you'll find additional options you can add to your order including installation for the current system and a wall bracket if you want it mounted off the floor. Add those components to your order for a total price less flat rate delivery.

For more information and typical cost on back-to-back installs, please see our page on split system installations.

We have an extensive network of installers that we partner with. Every one of these installation companies have been verified, by us, to provide an excellent service at a fair price. Simply add the installation to your order from the product page, and we'll schedule the install date and contact you to confirm.

We are unable to provide a date for installation until we have consulted with our network of installers, however we endeavour to book an install within 2 weeks of your order being placed. We check with our network to find the earliest possible date for installation and will follow up with you to determine a convenient time to install your air conditioner.

For more information and typical cost on back-to-back installs, please see our page on split system installations.

The installation of air conditioning units requires licenced tradespeople to perform the work. For example, refrigerant handling is controlled by the Australian Refrigeration Council and heavy penalties exist for unauthorised work. The same applies for all electrical work and should not be carried out unless you are a licenced electrical contractor.

In short, proper and safe operation of your air conditioning system requires a great deal of skill from licenced tradespeople. Please contact us if you need help selecting an installer.

All of the products that Air Direct offer carry full manufacturer warranty. These warranty periods vary slightly between brands however all offer comprehensive parts and labour for between 5 and 7 years.

Please be very careful to determine the correct capacity system for your needs as whilst we do accept returns, you will be liable to a pickup fee and a restocking fee. If the system has been unboxed, no returns will be allowed.

There are many factors that determine cooling and heating requirements, and "online calculators" do not provide a guarantee of adequate capacity for your situation. However, we generally recommend 2.5-3.5kW for small rooms, 3-5kW for medium size rooms, 6-7kW for large rooms, and minimum 8kW or greater for larger or open-plan rooms.

For further information, see our blog article Choosing the Right Air Conditioner: Why Size Isn’t Everything.

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.